Effective Date: [January 6, 2025]
Welcome to Pillownet, where you can buy high-quality, comfortable pillows. These terms and conditions (“Terms”) govern your use of our website and any products or services we offer. By accessing or using our website and services, you agree to be bound by these Terms. Please read carefully.
- Acceptance of Terms
By accessing or using our website, placing an order, or interacting with us in any way, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website or services.
- Changes to Terms
We reserve the right to modify, amend or update these Terms at any time. We will notify you of any material changes by posting an updated version on our website, and the “Effective Date” will be revised accordingly. Your continued use of our website and services after any changes constitutes your acceptance of the updated Terms.
- Eligibility
To use our website and services, you must be at least 18 years of age or the age of majority in your jurisdiction. By using our services, you represent and warrant that you have the legal capacity to enter into a binding contract.
- Products and Services
Pillownet offers a wide variety of pillows and related products, including memory foam pillows, cooling pillows, hypoallergenic pillows, and custom pillow options. All product descriptions, prices, and availability are subject to change without notice. We make every effort to display products accurately, but we do not guarantee that products are free of errors, defects, or other inaccuracies.
- Ordering and Payment
Ordering Process: When you place an order on our website, you agree to purchase the product. We reserve the right to accept or reject your order at our sole discretion. You will receive an email confirmation when your order is successfully placed.
Payment: We accept a variety of payment methods, including credit and debit cards and other online payment systems. Payments will be processed through a secure third-party payment gateway. By submitting your payment information, you authorize us to charge the corresponding amount for your order.
Pricing: All prices listed on our website are in the currency shown and are exclusive of taxes and shipping costs. Prices are subject to change at any time, but confirmed orders will not be affected by these changes.
- Shipping and Delivery
Shipping Methods: We offer a variety of shipping options including standard, expedited, and express, depending on your location. Shipping costs will be calculated at checkout based on the weight of your order and your shipping address.
Delivery Time: Delivery times vary based on your location, the shipping method selected, and external factors such as customs processing and carrier delays. You will receive an estimated delivery date at checkout.
International Shipping: We offer international shipping to select countries. Shipping times and costs for international orders may vary depending on your destination. Customers are responsible for any duties, taxes, and import fees imposed by the destination country.
- Returns and Refunds
Return Policy: We accept returns within 30 days of receiving your order. Items must be unused, unwashed, and in their original packaging. To initiate a return, please contact our customer service team at califia2@gmail.com. Return shipping costs are the customer’s responsibility unless the item is defective or damaged.
Refunds: Once we receive and inspect your returned product, we will process your refund. Refunds will be issued to the original form of payment. Please note that refunds may take 7-14 business days to process.
Exchanges: We do not currently offer direct exchanges. If you would like to exchange an item, please return it for a refund and place a new order.
- Customer Responsibilities
By using our website and services, you agree to:
Provide accurate and complete information when creating an account or placing an order.
Maintain the confidentiality of your account details, including your username and password.
Promptly notify us of any unauthorized use of your account or any breach of security.
You agree not to engage in any of the following activities:
Violate any applicable laws or regulations.
Interfere with the operation of our website or services.
Involve the transmission of harmful or illegal content (such as viruses or malware).
Violate our intellectual property rights.
- Intellectual Property
All content on our website, including text, images, logos, trademarks, and product descriptions, is the property of Pillownet or its licensors and protected by copyright and intellectual property laws. You may not use, copy, reproduce or distribute any content on our website without our express written consent.
- Limitation of Liability
To the maximum extent permitted by law, Pillownet will not be liable for any indirect, incidental, special or consequential damages arising out of your use of our website or products, even if we have been advised of the possibility of such damages. Our total liability for any product you purchase shall not exceed the amount you paid for that product.
- Disclaimer
Our website and products are provided on an “as is” and “as available” basis. We do not guarantee that our website will be uninterrupted, error-free, or free of harmful components. We make no representations or warranties, express or implied, about the accuracy, reliability, or suitability of our products for your needs.
- Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for more information on how we collect, use, and protect your personal information. By using our website and services, you consent to the practices described in our Privacy Policy.
- Applicable Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any dispute arising out of or related to these Terms shall be settled by binding arbitration in accordance with the rules of the Chinese [Arbitration Institution].
- Termination
We reserve the right to suspend or terminate your account and access to our services at our sole discretion, without prior notice, if you violate these Terms or engage in illegal activities. Upon termination, your right to use our website and services will terminate immediately.
- Force Majeure
We are not liable for any failure or delay in performance of our obligations under these Terms due to causes beyond our reasonable control, including, but not limited to, natural disasters, strikes, governmental actions or other unforeseeable events.
- Severability
If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
- Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pillownet regarding the use of our website and services. Any prior oral or written agreements are superseded by these Terms.
- Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
PillownetCustomer Support
Email: califia2@gmail.com
Phone: +16199385427
Address: 1591 Loring str, San Diego, CA 92109