At pillownet, we are committed to providing high-quality, comfortable pillows to customers around the world. We proudly offer international shipping to many countries, ensuring that you can get our quality products no matter where you are. Here are the details of our international shipping policy:
Shipping Areas
We currently offer international shipping to selected countries and regions. To see if we ship to your country, please enter your address during checkout. If your country is not listed, please feel free to contact us at califia2@gmail.com and we will do our best to assist you.
Shipping Options
Pillownet offers a variety of shipping options for international orders, including:
Standard International Shipping: Usually takes 7-21 business days, depending on your location. This is the most affordable option and includes basic tracking.
Expedited Shipping: For faster delivery, please choose our expedited shipping option, which usually takes 3-7 business days.
Express Shipping: If you need your pillow urgently, we offer express shipping, which usually takes 1-3 business days. This option comes with premium tracking and priority handling.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the country of destination. You will be able to see shipping costs at checkout before confirming your order. Please note that international shipping costs may vary depending on your location and the size of your order.
Customs, Duties, and Taxes
Please note that international orders may be subject to duties, taxes, and import fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping costs. We recommend that you check with your local customs office for more information about potential charges before placing an order.
Order Processing Time
Once an order is placed, we typically process it within 1-2 business days. During times of high demand, such as holidays or special sales events, processing time may be slightly longer. Once your order is shipped, you will receive an email notification, as well as a tracking number to monitor its progress.
Track Your Order
All international orders come with tracking information, which will be emailed to you once your order has been shipped. You can use this tracking number to monitor the status of your package during transit. Please note that once your package leaves our facility, delivery times may vary depending on the destination country and shipping company.
Delivery Time
Delivery time may vary depending on the shipping method selected and your location. While we work hard to ensure your order arrives on time, please be aware that delays may occur due to customs processing, weather conditions, or other unforeseen factors. If you experience any issues with delivery, please contact our customer service team and we will assist you in resolving the issue.
Address Accuracy
To ensure your order is processed smoothly, please provide accurate and complete shipping information. Pillownet is not responsible for any delays or issues caused by incorrect addresses. If you discover that your shipping information is incorrect after placing your order, please contact us immediately at califia2@gmail.com to update your details before your order is shipped.
Damaged or Lost Shipments
If your package is damaged or lost in transit, please contact us within 7 days of receiving your tracking information. We will work with you to resolve the issue, either through a replacement or refund, depending on the circumstances. Please retain all packaging materials and take photos of any damage so that we can assist you efficiently.
Returns and Exchanges
Our return and exchange policy for international orders follows the same guidelines as domestic orders. If you are not completely satisfied with your purchase, please refer to our returns page or contact us for assistance. However, please note that return shipping costs for international returns are the responsibility of the customer.
Customer Support
If you have any questions about international shipping, or if you need help with your order, our customer support team is always here to help. You can contact us by email at califia2@gmail.com or by phone at +16199385427. Our working hours are Monday to Friday, 9:00 AM to 6:00 PM.
Thank you for choosing pillownet! We look forward to bringing comfort to your home, no matter where you are in the world.