At pillownet , we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase with us. By using our website and services, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect personal information when you visit our website, make a purchase, or interact with us in other ways. The types of information we collect may include:
- Personal Identification Information: Name, email address, phone number, shipping address, billing address, payment details, and any other information you provide to us during the checkout process.
- Account Information: If you create an account on our website, we collect your account login details, password, and order history.
- Technical Information: This includes data about your device, browser, IP address, and browsing activity on our website (e.g., pages visited, time spent on the site, and referring links).
- Payment Information: We collect payment information, such as credit card details, but this information is securely processed by third-party payment processors, and we do not store your full payment details.
- Marketing Preferences: Information about your preferences related to marketing communications, newsletters, and promotions.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process and fulfill your orders, including shipping, billing, and customer service support.
- Customer Support: To provide assistance, respond to inquiries, and resolve issues with your orders or account.
- Personalization: To personalize your experience on our website by offering relevant product recommendations, promotions, and content.
- Marketing Communications: To send you promotional emails, newsletters, and offers that may be of interest to you, based on your preferences.
- Website Improvement: To improve our website, enhance user experience, analyze browsing behavior, and troubleshoot technical issues.
- Legal and Compliance: To comply with legal obligations, prevent fraud, and protect our rights and the rights of others.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers in the following circumstances:
- Payment Processors: We share your payment details with secure, PCI-compliant third-party payment processors for the purpose of processing payments.
- Shipping Partners: We share your shipping information with third-party courier companies to deliver your orders.
- Service Providers: We may share your information with other third-party service providers that assist us with operations such as website hosting, data analysis, customer support, marketing, and email distribution.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process (such as a subpoena), or if we believe such action is necessary to comply with legal obligations or protect our rights.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that store certain information. The information collected through cookies may include:
- Session cookies: Temporary cookies that allow you to navigate our website and keep track of your actions during a session.
- Persistent cookies: These cookies stay on your device after the session ends and are used to remember your preferences and login information for future visits.
- Analytics cookies: These cookies help us analyze site traffic, improve our services, and monitor website performance.
You can control cookie settings through your browser’s preferences. However, disabling cookies may impact the functionality of our website.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you delete your account or request the removal of your data, we will retain certain information (such as transaction records) to comply with legal obligations and resolve disputes.
6. Security of Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure server connections, and regular security audits. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
7. Your Rights and Choices
Depending on your location, you have certain rights with respect to your personal data:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request correction of any inaccurate or incomplete personal data.
Erasurement: You can ask us to erase your personal information, subject to certain exceptions (such as legal obligations).
Opt-out of marketing: You can opt-out of receiving marketing emails by following the unsubscribe instructions in our communications or by contacting us directly.
Data portability: In some jurisdictions, you can request a copy of your personal data in a structured, commonly used format for transfer to another service provider.
To exercise your rights, please contact us at califia2@gmail.com.
8. International transfers of data
As a global business, we may transfer your personal data to countries outside of your country of residence. This includes transfers to countries that may not have data protection laws as comprehensive as those in your jurisdiction. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and use standard contractual clauses or other legal mechanisms to protect data transfers.
9. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete that information. If you believe that we have collected personal data from a child under the age of 16, please contact us immediately.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other operational reasons. When we make changes, we will update the “Last Revised” date at the top of this page. We encourage you to review this Privacy Policy periodically to be informed of how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights with respect to your personal data, please contact us at:
pillownet Customer Support
Email: califia2@gmail.com
Phone: +16199385427
Address: 1591 Loring str, San Diego, CA 92109